1. Who We Are
DNC Solutions Limited is a commercial and residential cleaning company registered in England and Wales. We are the data controller responsible for any personal information we collect from you.
If you have any questions about this policy or how we handle your data, please contact us at contact@dncsolutionsltd.co.uk.
2. What Data We Collect
We may collect the following categories of personal data:
- Contact information — your name, email address, phone number, and postal address
- Enquiry details — information you provide when requesting a quote or getting in touch, including the type and location of premises
- Contract information — details relating to your service agreement, including scheduling preferences and access arrangements
- Payment information — billing details necessary to process payments (we do not store full card details)
- Communications — records of correspondence between us, including emails and messages
- Website usage data — anonymous analytics data collected via cookies about how you interact with our website
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide you with a quote
- To deliver cleaning services under a contract with you
- To process payments and manage your account
- To send you service-related communications, such as appointment confirmations and photo reports
- To comply with our legal obligations
- To improve our services based on feedback
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance — where processing is necessary to fulfil our service agreement with you
- Legitimate interests — to respond to enquiries and manage our business effectively
- Legal obligation — where we are required to process data to comply with UK law
- Consent — where you have given us explicit consent, such as to receive marketing communications
5. How We Share Your Data
We do not sell your personal data to third parties. We may share your data with:
- Our cleaning staff, on a need-to-know basis, to carry out your service
- Payment processors and accountancy software providers, for billing purposes
- IT and website service providers who help us operate our systems
- Regulatory authorities or law enforcement, where legally required
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.
6. How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Typically:
- Enquiry data is held for 12 months if no contract is entered into
- Contract and billing records are retained for 6 years in line with HMRC requirements
- Marketing consent records are retained until you withdraw consent
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to ask us to correct inaccurate or incomplete data
- Right to erasure — to request deletion of your data where there is no legitimate reason to retain it
- Right to restrict processing — to ask us to limit how we use your data
- Right to data portability — to receive your data in a portable format
- Right to object — to object to processing based on legitimate interests
- Right to withdraw consent — at any time, where processing is based on consent
To exercise any of these rights, please contact us at contact@dncsolutionsltd.co.uk. We will respond within one month.
8. Cookies
Our website may use cookies to understand how visitors use the site. These are anonymous and do not identify you personally. You can control cookie settings through your browser at any time.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to staff who need it to carry out their role.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website, with the date of the most recent update shown at the top of this page.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.